polestar. He knows that when he gets to the place on CSV-5 where the bottom corner of the billboard is obscured by the pseudo-Gothic stained-glass arches of the local Reverend Wayne's Pearly Gates franchise, it's time for him to get over into the right lanes where the retards and the bimbo boxes poke along, random, indecisive, looking at each passing franchise's driveway like they don't know if it's a promise or a threat.
He cuts off a bimbo box—a family minivan—veers past the Buy 'n' Fly that is next door, and pulls into CosaNostra Pizza #3569. Those big fat contact patches complain, squeal a little bit, but they hold on to the patented Fairlanes, Inc. high-traction pavement and guide him into the chute. No other Deliverators are waiting in the chute. That is good, that means high turnover for him, fast action, keep moving that 'za. As he scrunches to a stop, the electromechanical hatch on the flank of his car is already opening to reveal his empty pizza slots, the door clicking and folding back in on itself like the wing of a beetle. The slots are waiting. Waiting for hot pizza.
And waiting. The Deliverator honks his horn. This is not a nominal outcome.
Window slides open. That should never happen. You can look at the three-ring binder from CosaNostra Pizza University, cross-reference the citation for
window, chute, dispatcher's
, and it will give you all the procedures for that window—and it should never be opened. Unless something has gone wrong.
The window slides open and—you sitting down?—
smoke
comes out of it. The Deliverator hears a discordant beetling over the metal hurricane of his sound system and realizes that it is a smoke alarm, coming from inside the franchise.
Mute button on the stereo. Oppressive silence—his eardrums uncringe—the window is buzzing with the cry of the smoke alarm. The car idles, waiting. The hatch has been open too long, atmospheric pollutants are congealing on the electrical contacts in the back of the pizza slots, he'll have to clean them ahead of schedule, everything is going exactly the way it shouldn't go in the three-ring binder that spells out all the rhythms of the pizza universe.
Inside, a football-shaped Abkhazian man is running to and fro, holding a three-ring binder open, using his spare tire as a ledge to keep it from collapsing shut; he runs with the gait of a man carrying an egg on a spoon. He is shouting in the Abkhazian dialect; all the people who run CosaNostra pizza franchises in this part of the Valley are Abkhazian immigrants.
It does not look like a serious fire. The Deliverator saw a real fire once, at the Farms of Merryvale, and you couldn't see anything for the smoke. That's all it was: smoke, burbling out of nowhere, occasional flashes of orange light down at the bottom, like heat lightning in tall clouds. This is not that kind of fire. It is the kind of fire that just barely puts out enough smoke to detonate the smoke alarms. And he is losing time for this shit.
The Deliverator holds the horn button down. The Abkhazian manager comes to the window. He is supposed to use the intercom to talk to drivers, he could say anything he wanted and it would be piped straight into the Deliverator's car, but no, he has to talk face to face, like the Deliverator is some kind of fucking ox cart driver. He is red-faced, sweating, his eyes roll as he tries to think of the English words.
“A fire, a little one,” he says.
The Deliverator says nothing. Because he knows that all of this is going onto videotape. The tape is being pipelined, as it happens, to CosaNostra Pizza University, where it will be analyzed in a pizza management science laboratory. It will be shown to Pizza University students, perhaps to the very students who will replace this man when he gets fired, as a textbook example of how to screw up your life.
“New employee—put his dinner in the microwave—had foil in it—boom!” the manager says.
Abkhazia had been part of the Soviet