call. Satish dial into the bridge now,” said Murali. Murali went back to his cubicle. Satish then came to Vinay’s cubicle and used the phone there. He dialed into the bridge for the conference call. He then waited for the customer to join. Everyone pulled their chairs near to the phone. Murali joined the call from his cubicle. “Hai, this is Satish. May I know who has just joined?” asked Satish. “Hi Satish, this is Anna. How are you doing?” asked Anna Howard. “Hai Anna. I’m doing fine. We have Murali and the team in the call,” said Satish. “Hai Anna, this is Murali. How was your trip to Dublin?” asked Murali. “Yes it went great. I had to attend to lot of business there. How’s the progress there?” asked Anna. “Satish, can you update on the progress?” asked Murali. “Ya. We had started working on the POC activities. Himesh and Vinay are working on that,” said Satish. “Murali you were not in the call on Monday? Two months for POC is not acceptable. I cannot afford to wait for that long. We have five resources in the team. It should be completed in one month. It should not take more than that,” said Anna. “Yes Anna we will target to complete in a month. If we can complete by that time it’s well and good,” said Murali. “Are you telling me we are in the first week of POC and nothing has been done? Perhaps we should discuss and take a step back,” said Anna. “Vinay and Himesh are working on the POC. They will update you the progress regularly. We will track the progress and see how it goes. I have to join another meeting now. I will drop off now. Satish, please continue with the status updates,” said Murali. Himesh thought Anna’s voice was so aggressive that even people who were confident of completing work within timelines would lose their confidence if they work with her. Satish spent the next ten minutes walking through the progress of each activity. He then told Vinay and Himesh to update on the POC activities. Himesh briefed about the progress in POC. Vinay explained his initial design for the POC. The call got over after another ten minutes.
Chapter 4 Vinay and Himesh both continued work on the POC. Vinay used to check the status of the IS ticket for ODC door access everyday both morning and afternoon. The ticket was pending with Jeetender from IS team. He tried to reach Jeetender many times in the last ten days. He called his mobile and landline numbers but Jeetender never picked up the call. He sent many emails but nothing happened. Satish told him it will take time. In the afternoon when Vinay checked the status of IS ticket, he was shocked to see the status as “Rejected”. The reason mentioned in the ticket for rejecting was “Web security course version should be 4.2.1 and not 4.2”. He immediately accessed the online course and found that only version 4.2.1 was available. He could not find the version 4.2 which he completed two weeks back. Vinay sighed and went on to complete the course for version 4.2.1. Satish told him to raise another ticket for door access as the rejected ticket cannot be reopened. Vinay got the ODC door access exactly twenty days after he originally raised the first ticket. He was finally relieved after he can access the door without standing there for five to ten minutes every time. Vinay and Himesh focused on the POC. He asked Shanthi if she can take up work on building the Graphical User Interface aka GUI part. “I’m fully loaded with creating the Use Case specification documents. Most of my time will be gone there. Check with Satish,” she said. When Vinay asked Satish, he replied, “No. I’m busy with environment set up for the different geographic regions required for this project. I’m also working on the Architecture documents. You can divide the work between yourself and Himesh.” Vinay and Himesh worked between fourteen to fifteen hours every day. Himesh took up the work on the GUI as well. They both