knew double nursing coverage would increase business.â
Lukas looked over to find the secretary off the phone. âJudy, would you please call upstairs for an extra nurse, and then contact Dr. Richmond. Sheâs medical backup for today, and I need her.â
âYou sure?â Judy asked, peering at him over her reading glasses. âI talked to her secretary a few minutes ago, and theyâre up to their eyeballs in walk-ins over there at the clinic.â
âTell her Iâm sorry, but it looks like we have some bad ones coming in.â He turned toward the trauma rooms to make sure Lauren had all the gear the staff would need.
He knew Mercy Richmondâs practice was doing well, and he was glad for her. She had worked hard for it, she was a caring doctor and she deserved a break after long years of struggle. He hated to overwhelm her today. A busy Monday could keep her occupied long after clinic hours were over.
Times like this were why Lukas needed to hire more help, and he needed to do it as soon as possible. The growth of this progressive Ozark town of ten thousand would be reflected in the use of the hospital. They had to be prepared, and like it or not, the E.R. was his responsibility. The problem was, heâd never hired anyone before. Thanks to Mrs. Pinkleyâs erroneous faith in him, he was jumping into the directorship with both feet. He might drown.
So far Lukas was the first and only full-time physician in this department. The family practice docs affiliated with the hospital picked up hours on nights and weekends, but they were getting tired of the extra load, especially as the opportunities dwindled for sleep during night shifts. Lukas knew that firsthand, because when someone didnât come in,he usually got stuck with the extra shift. Last night was a case in point, and today was a bad day to be sleep deprived.
âDr. Bower, I have a call for you,â yelled Judy from the central desk.
When he turned to look at her, she pointed toward his workstation and motioned for him to pick up his phone. He groaned. It was probably Dorothy Wild again. She got a power rush as director of the quality assurance program, and she flaunted it at every opportunity. Once, she had even gone so far as to coordinate a disaster drill just to test Lukas. This time she was probably calling to complain because he hadnât okayed the stack of charts sheâd given him last week. Or maybe Medical Records was calling to scream at him because he hadnât written a diagnosis on a patient before ordering lab tests.
Medicare and Medicaid and health plans were making it harder to practice medicine with the good of the patient in mind instead of the glorified buck. Health-care providers often found themselves in a Catch-22 situation. Doctors and hospitals were under increasing pressure to eliminate âunnecessaryâ tests, yet were provided no protection from litigation if omission of one of these âunnecessaryâ tests resulted in a missed diagnosis. It was crazy. And medical costs were still on the rise. If Lukas were in charge of the insurance programs, he wasnât sure what he would do about it.
He picked up the receiver. âYes.â His voice was clipped as he imagined Dorothy Wild on the other end of the line.
âDoctor?â It was an unfamiliar womanâs voice, shaky with tears, and Lukas immediately regretted his curt tone. âYouâve got to help us. Our little boy just swallowed some stuff, and I donât know how muchââ her words tumbled over themselves, threatening to spiral out of control ââand we donât know what to do, and weâre too far away toââ
âHold it, wait, calm down.â Lukas kept his own voicesoft. He glanced toward the entrance to see if the ambulance had arrived yet. The bay was still clear. He turned back. âWhat did your little boy swallow?â
He heard the muffled sound of a