Europe. How can I help you, sir?â I always tried to be polite at work. During any audit, and in the necessary correspondence before and after, I strove to remain detached but formal. I called people sir and maâam and addressed them by their salutation and last name, assuming I knew it. There were strict codes of behavior to be followed when interacting with the public, and I took a certain pride in adhering to them. People will grasp at any excuse to hate the IRS, and one of my jobs was to keep them empty-handed.
âMy nameâs Gordon, and Iâm calling to tell you to stop what youâre doing. Just stop it! Cease and desist!â
I glanced at the pad of paper on my desk. Earlier, Iâd been doodling. Pictures of sailboats and rough waters. Pictures of trees, uprooted, leaves piling and swirling around them. âWhat Iâm doing?â I repeated.
âPestering an honest, upstanding, hardworking man,â the man named Gordon said.
âDo I know you?â I asked. âWas I pestering you?â
Gordon harrumphed into the phone. âYouâd like that, wouldnât you? Youâd like to get your mitts on all of us. Well, you wonât. Not if I can help it,â he said.
âButââ I tried to cut in.
âYou make trouble for the people who donât deserve it and can least afford it. You dig and you pry, but for what?
âSirââ I tried again.
âAll you need to know is that I pay my taxes so I have as much right to say this as anyone.â Then he hung up.
I stared at the phone as if it could explain what had just happened. The IRS receives a slew of complaints every tax season, but theyâre shunted to the consumer-affairs department, not to individual auditors. Had there been a complaint about my work? Had I audited Gordon in the past? It seemed to me that he would have said as much had it been true. And I thought I would have recognized his voice. I traced back through the current tax season. What had I done that was so awful? The truth was, Iâd hardly managed to do much of anything.
âThat is not a happy face.â
At the entrance to my cubicle stood Ricardo and Susan, an auditor a few years my junior.
âI just got the strangest phone call,â I said, trying to shake Gordonâs voice from my head. âWhat are you two up to?â
âWe have a question,â Susan said.
âSusan didnât believe that some people eat dirt when theyâre pregnant,â Ricardo said.
âDirt?â Susan asked me. âCome on.â
âNot just while pregnant,â I said, âbut apparently itâs more common then. Pica disorder is what itâs called. If Iâm remembering right, the official diagnosis requires eating non-nutritive substances for more than a month. You know, dirt, chalk, paperââ
âPaper?â Susan asked.
âLegal pads?â Ricardo added, with a smirk.
âAnd weâre talking about adults?â Susan went on.
I ignored Ricardo and answered Susan. â Pica is from the Latin for magpie, â I said. âI guess those birds will eat anything.â
Ricardo turned to Susan, a broad smile across his face. He held out his hand, palm up.
âFine. You win,â she said.
âWin what?â I asked.
âI bet Susan that she could pick any topic and you would know some weird fact about it,â Ricardo said. âAnd I was right. You are our resident warehouse of useless information.â
âPicaâs not useless information,â I said. I had audited someone with the disorder a few years before. Thereâd been a question about whether the psychological treatment was deductible. There had also been a few chewed-up pages in the file. âNo information is,â I said. âIt just depends what you need it for.â
âI should have asked the one about code-breaking,â Susan muttered.
âLike the