Hotel Vendome Read Free Page A

another, a small voice behind him told him to try the biggest one. He turned in surprise as he heard the familiar voice over the ruckus, and saw Heloise standing there, watching him with interest. She was up to her knees in water, wearing a red bikini and a yellow slicker, and she pointed to the biggest wrench on his belt.
    “I think you have to use the big one, Mike,” she said calmly, standing very close to him, with her big green eyes and bright red hair still in neat braids. He could see that her feet were bare beneath the water.
    “Okay,” he acknowledged, “but I want you to go stand over there. I don’t want you to get hurt.” She nodded very seriously and then smiled at him. She had freckles and was missing both her front teeth.
    “It’s okay, Mike, I can swim,” she reassured him.
    “I hope you won’t have to,” he said, grabbing the biggest wrench from his belt, which he had been about to use anyway. Whatever went on in the hotel, Heloise was always there to see it. And she particularly loved hanging out with the engineers. He pointed to where she should stand, and she obediently went to higher ground and chatted with some of the kitchen staff who had come out to see what they could do to help. And with that the outside plumbers arrived and waded into the rising water to join the others. A number of the bellmen came down to carry bottles of expensive wine out of the wine cellars, and the kitchen staff joined them to help.
    Half an hour later, after intense work by both the engineers and outside plumbers, the leak was located, the right valves were turned off, and the plumbers were working on the repair. Heloise waded back in to see Mike then, patted his shoulder, and told him he had done a really great job. He laughed as he looked down at her, picked her up, walked her back to the sous chefs in their tall white hats, white jackets, and checked pants standing just outside the kitchen, and set her down.
    “If you get hurt, young lady, your father will kill me. I want you to stay here.” He knew the directive was useless. Heloise never stayed in one place for long.
    “There’s nothing for me to do here,” she complained. “Room service is too busy. I’m not supposed to disturb them.” She knew not to get in their way during peak hours.
    By then the desk was getting frantic calls. People who wanted to get dressed for the evening were discovering they had no water to bathe or shower with, and anyone calling room service was told that they were extremely busy, and all orders were delayed, but the hotel was offering free wine or drinks. Hugues knew that an event like this could seriously damage the reputation of a hotel, unless handled with grace and poise. He called all of their most important guests himself to apologize and asked the catering manager to send a complimentary bottle of Cristal to each of their rooms, and he was fully prepared to discount the rate for every room affected, for that night. He knew that it would cost him, but it would cost him far more not to. Problems could occur in any hotel, but how they were handled made all the difference between a second-rate hotel and a first-class hotel like the Vendome, which was what they called a “palace” in Europe. So far no one was truly furious at them, people were just annoyed, and happy with the free wine and champagne. How they ultimately felt about the inconvenience would depend on how fast it was going to take the plumbers and engineers to make the repairs. They had to do the best they could that night, and in the ensuing days they would have to make more extensive efforts to replace the broken pipe. Right now, all they needed was water for the hotel, to get service back to normal.
    Forty-five minutes later Hugues was finally able to slip away from the front desk and went down to the basement to see what was happening there. Pumps had already been set up to bail the water, and a cheer went up just as he arrived. The plumbers had been