canât blame them, can you, especially not now somethingâs broken. It is their house.â
âI could have a go at mending it. Iâve still got the bits.â
âDonât touch it! Theyâll want it properly mended, if itâs even worth doing. These clients are very particular, thatâs why theyâre using us. Thatâs why youâre there. Oh,
Jean
.â
There was more laborious breathing from Stockport until Jean finally cleared her throat and said, âSorry.â
Shelley said, rather quickly, âWell, Iâm sure you are but I mean this is the point, isnât it? This is just the point. You are sixty-four. Suppose it happens again? Suppose you had a fall or somethingâwell, our clients are paying for peace of mind, which theyâd not be getting, would they, not in that particular scenario. No way theyâd be getting peace of mind if Town and Country let their sitters go on too long.â
âItâs only small. They probably wouldnât even miss it, there are hundreds of things here.â
âJean, youâre in a
people
business. The clientâs needs come first. Thatâs key. Isnât it? Youâre in the clientâs home.â
Jean sniffed. âYou donât have to tell me that. I have been doing this eighteen years.â
âYes, and maybe thatâs why itâs time to call it a day, isnât it? After all, weâve all got to retire sometime, havenât we? I should think you could do with a rest! Where is it youâre retiring to, again?â
There was another wait while Jean said nothing because she did not know, and Shelley shored up her elective forgetfulness against the disturbing little truth that for eighteen years the agency had corresponded with Jean, on the very rare occasions when there was a gap between house-sitting assignments, care of a Mrs Pearl Costello (proprietrix) at the Ardenleigh Private Guest House in East Sussex somewhere. St Leonardâs, was it? This year Jean had asked as usual for an assignment that would span Christmas, and they had nothing for her until this one at Walden Manor, beginning on January 3rd. Shelley sighed with an audible crackle as her jacket shifted on her shoulders. All right, so Jean had no family. But today was Shelleyâs first Monday back from âdoingâ Christmas for fourteen people of four generations in a three-bedroomed house, and she told herself stoutly that family life could be overrated. Jean probably had a ball at the Ardenleigh.
âGoing to retire to the seaside, are you, Jean?â
âIâm looking at a number of options. I havenât decided.â
âGood for you. Right, well, Iâll let you get on. Send us on a notification of the breakage. Oh, and can you remember in future when you answer a clientâs phone, you should say, âWalden Manor, the Standish-Cave residence, may I help you?â Itâs a nice touch. You donât just say hello, all right? Company policy. And careful with that duster, at least till youâre enjoying a long and happy retirement!â
Jean put down the telephone in the certain knowledge that Shelley in Stockport was doing the same with a shake of the head, a crackle of her clothing and a despairing little remark to the office in general about it being high time, getting Jean Wade off the books.
That evening Jean lit a fire in the drawing room. When it was well alight, she drew the agencyâs letter from her pocket and laid it carefully over the flames. Its pages curled, blackened and blazed up as the logs underneath settled with a hiss and a weak snap of exploding resin that sounded to Jean, smiling in her deep armchair, more like an approving sigh followed by faint and affectionate tutting. Only as the flames died, and to her surprise, did she become aware of a dissatisfaction with the emptiness of the room. Jean did not acknowledge loneliness. She had long
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